FAQ's

How do I submit my information?

Client must fill out as much information as you can on the product page. If you have any additional comments, pictures, or uploads send via email to contactus.graphicsbyroyal@gmail.com (Add Name/service in subject line).

What is the Refund Policy?

Graphics By Royal LLC does not provide refunds for any design services under any circumstance once design work has started. Unfortunately, when a design project starts and design time has accumulated, refunds are no longer applicable. Deciding to move forward with another business or having buyers remorse is not a suitable means for a refund. Once payment has been made, the project will begin and the final design will be returned to the client/customer in the turnaround time frame given (Note: Turnaround times vary amongst projects or amount of projects. An ample 3-4 business days may be needed because there may be revisions that need to be done.

What is the payment policy?

All payments must be made in full for all design projects to begin. For all custom invoices, payments must be paid by the due date for the initial price to be honored. Once payment has been cleared, the design process will begin.

What is the best way to get in contact with you?

What are your hours of operation?

We are open Monday - Friday from 8:00am to 6:00pm (ET). We do not work on weekends or holidays unless otherwise stated.

What Payment methods do you accept?

Graphics By Royal LLC offers two forms of payment. The first form is credit or debit card. The second form is PayPal. We do not accept cash app, zelle, etc.

Is there a ghost fee?

Our ability to complete a project on time depends on everyone's ability to stick to a timeline. If a project pauses more than 10 business days, we charge a restart fee ($40) to pick up where we left off. If client deadlines are more than 10 business days late, the Restart fee will be sent, and work will commence one that fee is deposited. We take our own project deadlines seriously, and our clients need to have the same level of commitment to their project for it to run smoothly and be successful.

How Can We Communicate with you?

All communication with Graphics by royal Graphics will be done via email. Our team needs to have written communication to ensure both parties are on the same page.